Legal
Refund Policy
Last updated: 24 September 2026
Ceylon Now is a trading name of S.H Management Consultants (Pvt) Ltd, a company registered in Sri Lanka, Reg. No. PV 00276564.
How refunds work
If a refund is due under our Cancellation policy or because we cancel a service, we return the refundable amount to the same payment method / media that initiated the original payment (for example, the same card used on PayHere, the same PayPal account, or the same bank account used for transfer). We do not issue cash refunds for card or online payments.
Timing
We process eligible refunds within 7–14 business days after written confirmation. Your bank or card issuer may take longer to show the credit.
What is refundable
- Free cancellation windows and flight-delay / airline-cancellation cases as set out in the Cancellation policy.
- Full refund if we cannot provide the agreed service.
- Partial retention inside 48 hours of pickup as stated in the Cancellation policy (50% of the agreed price unless otherwise agreed in writing).
Non-refundable items
Third-party tickets, permits, or entrance fees already purchased on your behalf are refundable only if the supplier refunds us.
How to request a refund
Message WhatsApp +94 77 258 8584 or email info@ceylonnow.com with your name, booking date, and payment reference. We confirm the outcome in writing.