Cancellation policy
Last updated 10 August 2026
Ceylon Now is a trading name of S.H Management Consultants (Pvt) Ltd, a company registered in Sri Lanka, Reg. No. PV 00276564.
The short version
Free cancellation with a full refund more than 48 hours before your pickup time. A 50% refund between 24 and 48 hours before. No refund less than 24 hours before or for a no-show. If your flight is delayed or cancelled, you are never charged.
Cancelling
Message us on WhatsApp or email info@ceylonnow.com. Tell us your name and the date of the booking. We'll confirm the cancellation in writing — if you don't get a confirmation from us, assume it hasn't gone through and chase us.
Full terms
- More than 48 hours before pickup — free cancellation with a full refund.
- Between 24 and 48 hours before pickup — we refund 50% of the agreed price. Our driver has usually turned down other work for that day.
- Less than 24 hours before pickup, or a no-show — no refund.
- Flight delays and cancellations — you are never charged. We track your flight, and if you arrive late or not at all, that is not something you pay for.
- If we cancel — if we cannot provide the service for any reason, you choose between a full refund or a free reschedule.
- Changes — moving a date or adjusting an itinerary is free wherever we can accommodate it. Just ask.
Weather and conditions
Sri Lanka's weather can close sites at short notice — Sigiriya closes in lightning, and hill roads occasionally close after heavy rain. If a site we've included cannot open, we reorder the day where we can, and you don't pay for an entrance ticket you didn't use.
Questions about a booking?