Cancellation policy

Last updated 10 August 2026

The short version

Free cancellation up to 48 hours before your pickup time. Inside 48 hours we keep 50%. If your flight is delayed or cancelled, you are never charged.

Cancelling

Message us on WhatsApp or email info@ceylonnow.com. Tell us your name and the date of the booking. We'll confirm the cancellation in writing — if you don't get a confirmation from us, assume it hasn't gone through and chase us.

Full terms

• More than 48 hours before pickup — cancel free of charge, no questions asked.
• Within 48 hours of pickup — we keep 50% of the agreed price. Our driver has usually turned down other work for that day.
• Flight delays and cancellations — you are never charged. We track your flight, and if you arrive late or not at all, that is not something you pay for.
• If we cancel — if we cannot provide the service for any reason, you pay nothing and we will help you find an alternative.
• Changes — moving a date or adjusting an itinerary is free wherever we can accommodate it. Just ask.

Weather and conditions

Sri Lanka's weather can close sites at short notice — Sigiriya closes in lightning, and hill roads occasionally close after heavy rain. If a site we've included cannot open, we reorder the day where we can, and you don't pay for an entrance ticket you didn't use.